Return Policy

 

Thank you for your purchase. We hope you are happy with your purchase.

Returns cannot be considered on any items that have been cut or processed in any way. Where possible we would advise you to order a sample of your chosen fabric in advance of placing your order. The company only accepts claims by you that are based on a defect in quality or condition of a product or its failure to correspond with the description given in this online shop. Any such claim must be notified to the company within 7 days of purchase. In the event that a fault is accepted by the company, the product will be replaced free of charge, subject to availability and provided the product has been returned in the same condition as sent and reasonably packed within 7 days. This does not affect your statutory rights.

RETURN PROCESS
To return an item, place the item securely in its original packaging, and mail your return to the following address:

WOOLCREST TEXTILES LIMITED
Attn: Returns
6 Well Street
London, Hackney E9 7PX
United Kingdom

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

QUESTIONS
If you have any questions concerning our return policy, please contact us at: info@woolcrestfabric.com